The Administration of 9mobile has apologised to Nigerians over the current service disruption skilled in components of the nation, which is on account of a number of fiber cuts and damages to its community infrastructure in some components of the nation.
Recall that social media was awashed with complaints by 9mobile clients over a protracted community outage that was conserving them from making or receiving calls.
The telecoms operators skilled community downtime, few hours after the announcement that the cell community supplier has been acquired by LH Telecommunication Restricted, a brand new investor, with the intention of reworking it.
In line with its clients, the community outage that began on Saturday persevered till Wednesday.
In its response, 9mobile, in a press assertion made out there to LEADERSHIP on Thursday mentioned, “As a enterprise, we perceive the frustration and inconvenience that this disruption has prompted to connectivity and communication for our clients. We really feel your ache and know what the disruption means for you.
“As a enterprise, we don’t take your model loyalty as a right. You’ve got been with us by way of our darkest hours in enterprise, and our sunshine years are right here now. Satisfying you with high quality service stays a major pillar of the model expertise we would like you to have with us.”
The administration disclosed that it has arrange a Digital Scenario Room between administration and the technical group to allow them to take scenario experiences from completely different areas realtime in a hands-on method to make sure full service restoration to our esteemed clients.
It, nevertheless, famous that service has been restored to most areas, whereas assuring that technical groups are working around the clock to make sure excellent points are swiftly resolved and the standard of service sustained.
“We recognize your persistence and understanding throughout this difficult time, and we stay dedicated to delivering the high-quality service that you simply want and deserve from 9mobile. Be assured that the wonderful connectivity that allows you to do all you need to do is the dedication of our new management,” it added.
